Frequently Asked Questions

Top 7 frequently asked questions:

 

1. What if I ordered the wrong oil seals?

2. Is returning free?

3. Is it possible to track my order?

4. What is the delivery time of my order and what are the delivery costs?

5. Are there any other shipment possibilities?

6. How do the payments work?

7. With which payment methods can I pay?

 

Can I track my order?
With every order we ship we send our customers a track and trace code. Because of this you will always be informed of the whereabouts of your shipment. This code can be found on your account, and we will also send you an e-mail with the code. Click here for more information.

 

What is the delivery time of my order? And how much delivery costs do I pay?
We ship our oil seals worldwide. Per country we manage different delivery times and delivery costs. Our main Shipping courier is GLS. Click here for the shipping information for every country.

 

What other delivery options do I have?
When GLS does not offer the best services for your location, or you rather use you own shipping account, you can always contact us for different possibilities. In some instances it is also possible to pick up the oil seals directly from our warehouse. If you wish to do so, please contact us by calling (+31 38 202 40 43) or send an e-mail to info@oil-seal-stocks.com. We also offer Express delivery and courier services to provide our customers with same day delivery. Additional costs will apply for this. If you have any questions about delivery options, feel free too contact us. Click here for more information.


Is returning free?
You can return a product from us within 30 days. The shipping cost for your returning products are unfortunately not free. Click here for more information.

 

What if I ordered the wrong oil seals?
If you want to exchange the wrong oil seals you can send these oil seals back to the address as stated below. For the new and correct oil seals you'll have to place a new order. This is because we want to avoid delays. When you place a new order you can see the current stock status, which results in you always knowing the actual stock before you order the oil seals. If you just want to return your oil seals without ordering new ones you can send an e-mail to info@oil-seal-stocks.com stating you want to return the products. Because of this, we will know what to do when the oil seals arrive back at our warehouse. Click here for more information.

 

How do the payments work?

All payments go through an SSL connection. This way we can assure you a safe and secure payment process. Oil-Seal Stocks and or Techniparts B.V. will NEVER have access to your payment details. We will never ask for your credit card details. Click here for more information.

 

With which payment methods can I pay?

You can pay with payment methods such as ideal, pay pal, visa and more.

Click here for more information.

 

Do you need advice?

We would love to be of assistance to you in all your sealing inquiries on Oil Seals, Radial Shaft Seals & Radial Seals

Wellendichtung, Radialdichtung, Simmerring, Joints radiaux, Guarnizioni Radiali, Sellos Radiales