We always strive to give our customers good advice about what products they need for their specific application, but it is of course possible that a product is not entirely as expected. This is how we deal with it:
If you want to exchange the wrong o-rings you can send these o-rings back to the address as stated below. For the new and correct o-rings you'll have to place a new order. This is because we want to avoid delays. When you place a new order you can see the current stock status, which results in you always knowing the actual stock before you order the o-rings.
If you just want to return your o-rings without ordering new ones you can send an e-mail to firstname.lastname@example.org stating you want to return the products. Because of this, we will know what to do when the o-rings arrive back at our warehouse.
8091 XB, Wezep
Attention: All of the o-rings you want to return have to be unused and unopened!
You are given 2 weeks reflection period in which you can return your order.